Privacy Policy

This version in effect since January 27, 2012

 

Protecting your privacy is important to Acme Analytical Laboratories Ltd. (“Acme”).  This Policy explains how Acme collects, uses and discloses the personal and non-personal information you may provide while using Acme’s website at www.acmelab.com (the “Website”) and the services it provides (the “Services”).

1.         Your Consent

By using the Website or the Services, or by submitting information to Acme or to the Website, you signify your consent to the collection, use, and disclosure of your personal information in accordance with this Policy.  If you do not consent to the collection, use, and disclosure of your personal information in accordance with this Policy, you may not use the Website or the Services, or submit information to Acme or the Website.

2.         Information Automatically Collected

The Website automatically collects certain non-personal information regarding Website users (such as the date and time you access the Website, the Internet Protocol address of your computer, the website from which you linked directly to the Website, the browser you are using, and the Website pages read and the content accessed or downloaded).  This non-personal information is used for system administration purposes and to improve the Website and the Services.  Non-personal information may be disclosed to other persons and permanently archived for future use.  If non-personal information is combined with personal information, then the non-personal information will be treated as personal information.

The Website may use “cookies”, a technology that installs information on a Website user’s computer to permit the Website to recognize future visits using that computer.  Cookies enhance the convenience of the Website.  For example, the information provided through cookies is used to recognize you as a previous user of the Website, offer personalized content and information for your use, and otherwise facilitate your experience using the Website.  You may choose to decline cookies if your browser permits, but doing so may affect your ability to access or use certain features of the Website. 

3.         Personal Information You Provide

Personal Information:  “Personal information” is information about an identifiable individual, such as your name, address and email address. To the extent permitted by law, the provisions of this Policy concerning “personal information” do not apply to information (such as your business address, business telephone number, and business email address) that enables you to be contacted at a place of business.

Use of Your Personal Information:  During your use of the Website, you may be asked to voluntarily provide personal information for purposes such as corresponding with you, providing Services to you (including but not limited to providing you access to the ACMEACCESS web application), or other specified purposes.  Acme may use your personal information to correspond with you, facilitate and enhance your use of the Website, provide Services to you, and as otherwise specified at the time of collection.  Acme may develop a confidential profile for you, which will be used to provide Services to you and facilitate your use of the Website.  Additionally, Acme may keep a record of all communications with you.

Emails from the Acme:  If you contact Acme by email or otherwise indicate that you would like to receive emails from Acme, Acme may send to you emails or other communications containing information and news Acme believes may interest you.  At any time, you may ask Acme to stop sending you emails and other information by sending your request to acmeinfo@acmelab.com.

Depersonalized Information:  Acme may use your personal information to create non-personal information regarding the use of the Website and the Services.  Acme may then disclose that non-personal information to other persons and permanently retain that non-personal information for future use.

Disclosure of Your Personal Information by the Acme:  Acme may disclose your personal information in the following circumstances and as otherwise permitted by applicable law:

(a)        Agents, Suppliers and Service Providers:  Acme may provide your personal information to its agents, suppliers and service providers for use in connection with matters relating to your use of the Website, Acme’s promotional activities, and Acme’s provision of Services to you.  Acme will not sell or rent your personal information to any third party.

(b)        Business Transfer:  Acme may be involved in the sale or transfer of some or all of its business.  As part of a sale or transfer, Acme may disclose your personal information to the acquiring organization.  Acme has no control over, and no responsibility or liability for, those persons’ use and disclosure of your personal information, and that use and disclosure is not subject to this Policy.

(c)        Law Enforcement and Legal Disclosure:  Acme may disclose your personal information to a government institution or agency that has asserted its lawful authority to obtain the information, or where Acme has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to its legal counsel.  Acme has no control over, and no responsibility or liability for, those persons’ use and disclosure of your personal information, and that use and disclosure is not subject to this Policy.

Location of Information:  Acme will store and process your personal information in secured locations in Vancouver, British Columbia, Canada and in California, United States.  The laws of other countries regarding the collection, use, and disclosure of personal information may be different from the laws of Canada.  Your use of the Website or the Services indicates your consent to your personal information being transferred outside of Canada, including without limitation, the storage of your personal information in the United States.

Safeguarding Your Information:  Acme employs reasonable security safeguards appropriate to the sensitivity of the personal information in its possession or under its control in order to protect that information from unauthorized access, collection, use, disclosure, modification or similar risks.  Nevertheless, security risks cannot be eliminated and Acme cannot guarantee that your personal information will not be used or disclosed in ways not otherwise described in this Policy.

Accessing Your Personal Information: You may request access to your personal information and information about Acme’s collection, use and disclosure of that information by sending your request to privacy@acmelab.com. Subject to certain exceptions and limitations prescribed by applicable law, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.  You can help Acme maintain the accuracy of your information by notifying Acme of any changes.

4.         Other Matters

Other Websites:  The Website may contain links to other websites or Internet resources.  When you click on one of those links you are contacting another website.  Acme has no control over, and no responsibility or liability for, other websites or their collection, use and disclosure of your personal information.

Former users:  If you cease using the Website or the Services, or your permission to use the Website is terminated, Acme may continue to use and disclose your personal information in accordance with this Policy as amended from time to time.

Policy Changes:  To accommodate changes in the Website or the Services, changing technology, and legal developments, this Policy may be changed from time to time in Acme’s sole discretion and without any prior notice or liability to you or any other person.  The collection, use, and disclosure of your personal information at any time will be governed by the version of this Policy in effect at that time.  New versions of the Policy will be posted on the Website and will be available upon request from Acme.  Your continued use of the Website subsequent to any changes to this Policy will signify your consent to the collection, use, and disclosure of your personal information in accordance with the changed Policy.  Accordingly, when you use the Website you should check the date of this Policy and review any changes since the last version.  You should also bookmark this page and periodically review this Policy to ensure that you are familiar with the most current version.

Contacting Acme’s Privacy Officer:  Acme’s Privacy Officer may be contacted: (a) by telephone – 1-604-253-3158; (b) by email – privacy@acmelab.com ; or (c) by postal mail to “Privacy Officer”  Acme Analytical Laboratories Ltd. 1020 Cordova St. East, Vancouver BC V6A 4A3

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